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Return Policy

Return Policy

Iyzer – Your Spiritual Connection

1. Introduction

Welcome to Iyzer! We appreciate your trust in us for your spiritual needs. Our Return Policy is designed to assist you in understanding how we handle returns, exchanges, and refunds of products purchased from our online store.

2. Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must be returned within 7 days of the delivery date.

3. Non-Returnable Items

Certain types of items are non-returnable, including:

  • Customized or personalized items.
  • Digital downloads or services.
  • Perishable goods such as prasad.
  • Items damaged or missing parts not due to our error.

4. Returns Process

If you wish to return an eligible item, please follow these steps:

a. Contact Customer Support: Reach out to our Customer Support team at [support@iyzer.com] within 7 days of receiving your order. Provide your order number, the item you want to return, and the reason for the return.

b. Return Authorization: Our Customer Support team will guide you through the return process and provide you with a return authorization if applicable.

c. Package the Item: Pack the item securely in its original packaging, including any accessories or documentation that came with it.

d. Shipping: Ship the item to the address provided by our Customer Support team. You will be responsible for paying your shipping costs for returning your item.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact our Customer Support team.

7. Contact Us

If you have any questions about our Return Policy, please contact us at [support@iyzer.com].

Thank you for choosing Iyzer for your spiritual needs!