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Refund Policy

Refund Policy

Thank you for choosing Iyzer! We are dedicated to providing high-quality products related to god, temple 3D models, prasad, and more. Your satisfaction is our top priority, and we strive to ensure a seamless shopping experience. However, we understand that there may be occasions where you need to return a product. Please read our refund policy carefully before making a purchase.

1. Refund Eligibility

1.1 Damaged or Defective Products: We take utmost care in packaging and delivering our products. In the rare event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or offer a full refund.

1.2 Incorrect Item Received: If you receive an incorrect item, please notify us within 14 days of receiving the product. We will rectify the mistake by sending you the correct item or providing a full refund.

2. Non-Refundable Items

2.1 Downloadable Products: Since our products include digital items like temple 3D models, which are downloadable, these items are non-refundable once the download link has been accessed.

2.2 Prasad and Perishable Goods: Due to the nature of prasad and perishable goods, we are unable to accept returns or offer refunds on these items.

3. Return Process

3.1 Contact Customer Support: To initiate a return, please contact our customer support team at support@iyzer.in Provide your order number, a detailed description of the issue, and any supporting images if applicable.

3.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.

3.3 Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item shipped, damaged or defective product).

4. Refund Processing

4.1 Refund Timeframe: Refunds will be processed within 14 days of receiving the returned item.

4.2 Refund Method: Refunds will be issued through the original payment method used for the purchase.

5. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact our customer support team at support@iyzer.in