Return Policy

Iyzer – Your Trusted E-Commerce Partner

1. Introduction

Welcome to Iyzer! We appreciate your trust in us for your electronics, gadgets, DIY kits, and home decor needs. This Return Policy explains how we handle returns, exchanges, and refunds for products purchased from our online store.

2. Return Eligibility

To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Items must be returned within 7 days of the delivery date to qualify.

3. Non-Returnable Items

Some items cannot be returned, including:

Customized or personalized products.
Digital downloads or services.
Perishable goods.
Items with damaged or missing parts not due to our error.

4. Returns Process

If you need to return an eligible item, please follow these steps:

a. Contact Customer Support
Reach out to our Customer Support team at [support@iyzer.com] within 7 days of receiving your order. Provide your order number, the item you’d like to return, and the reason for the return.

b. Obtain Return Authorization
Our Customer Support team will guide you through the process and provide a return authorization if your item is eligible.

c. Package the Item
Repack the item securely in its original packaging, including any accessories or documentation.

d. Ship the Item
Ship the item to the return address provided by our Customer Support team. Please note, return shipping costs are the customer’s responsibility.

5. Refunds

Once we receive and inspect your return, you will be notified by email regarding the approval or rejection of your refund. Approved refunds will be processed, and a credit will be applied to your original method of payment within 7 business days.

6. Exchanges

Exchanges are only available for items that arrive defective or damaged. If you need to exchange an item for the same product, please contact our Customer Support team.