FAQs for Iyzer India

1. What is iyzer?

• Iyzer is an e-commerce platform specializing in electronics parts, gadgets, science kits, and decor items.

2. What types of products can I find on iyzer?

• Iyzer offers a wide range of products, including electronic components, DIY science kits, home decor items, and unique gadgets.

3. Do you offer educational kits for learning electronics?

• Yes, we provide various science and electronics kits, including Arduino and Raspberry Pi kits, suitable for beginners and advanced learners.

4. How can I check if a product is compatible with my device?

• Product descriptions and specifications often indicate compatibility; feel free to reach out via our chatbot for specific inquiries.

5. Where can I find code samples for electronic components?

• You can access code samples on the product page under the description or through our chatbot, which can assist with code-related queries.

6. What’s the return policy on electronics?

• We offer a 7-day return policy on most products. Items must be in original condition and include all packaging materials.

7. Can I request a refund if a product doesn’t work?

• Yes, refunds are available if a product is defective upon arrival. Please reach out to our support within 7 days for assistance.

8. How do I request a call for order-related issues?

• Use our chatbot to fetch your past orders and request a call by providing your order number.

9. What payment methods do you accept?

• We accept credit cards, debit cards, and several online payment options. For more options, check the payment section during checkout.

10. Can I use more than one discount code on my purchase?

• No, our system allows only one discount code per order.

11. How can I apply for your affiliate program?

• Contact us through the support section for affiliate program inquiries.

12. Do you offer bulk discounts on electronics?

• Yes, bulk discounts are available. Please reach out to us directly with details of your order.

13. How long does shipping take?

• Shipping times vary based on location. Estimated delivery dates are provided during checkout.

14. Is there an order minimum for free shipping?

• Yes, free shipping is available on orders above a specified amount, visible at checkout.

15. How can I track my order?

• Track your order by logging into your iyzer account and navigating to the “My Orders” section.

16. Do you ship internationally?

• Yes, we ship to various international locations. Additional fees and shipping times apply.

17. What if I receive a defective product?

• Contact support immediately. We’ll provide instructions for returning defective items and receiving a replacement or refund.

18. Can I update my order after placing it?

• Order updates depend on the order status. Contact us as soon as possible to make adjustments.

19. How do I reset my account password?

• Go to the login page and click “Forgot Password” to reset it.

20. Is my personal information safe with iyzer?

• Yes, we prioritize your privacy and use advanced encryption to protect your information.

21. What materials are your decor products made of?

• Each product description lists the materials used, ensuring transparency and quality.

22. How do I cancel my order?

• Order cancellations are possible before shipping. Please contact us promptly to request a cancellation.

23. Can I return an opened product?

• Items must be unopened to be eligible for return, except in cases of defects or malfunctions.

24. Are there any warranties on your products?

• Many electronics come with a limited warranty; refer to the product details for warranty information.

25. Do I need an account to place an order?

• You can order as a guest, but creating an account offers a more seamless experience and order tracking.

26. Can I get a custom electronic component order?

• For custom orders, reach out to us with specific requirements, and we’ll do our best to assist.

27. Do you offer technical support for products?

• Yes, our support team is available 24/7 for troubleshooting and technical assistance.

28. What are your customer service hours?

• Customer support is available 24/7 to address any concerns or questions.

29. How do I know if a product is in stock?

• Stock availability is indicated on each product page.

30. Can I pre-order out-of-stock items?

• Pre-orders are available for select items. Check the product page or contact us for more information.

31. Is there a limit on how many items I can purchase at once?

• Some items may have purchase limits due to inventory constraints, noted on the product page.

32. Do you offer assembly services for DIY kits?

• Currently, we provide instructional resources but do not offer assembly services.

33. How can I leave a review?

• Log in to your account, visit the product page, and add your review.

34. Where can I find recommended products for my needs?

• Use our chatbot for personalized product recommendations.

35. Can I contact the seller of a product directly?

• As a marketplace, iyzer provides support for all purchases. Contact us for seller-related queries.

36. Do you offer discounts for students?

• Currently, we do not have a student discount, but check our site regularly for promotional discounts.

37. Can I save items to a wish list?

• Yes, log in to your account and add items to your wish list for future purchases.

38. What happens if my order is delayed?

• Delays are rare but possible. We’ll keep you informed if your order is delayed.

39. Are product tutorials available?

• Some products come with tutorials or documentation; see the product description or contact support.

40. What is iyzer’s stance on environmental sustainability?

• We strive to offer eco-friendly products and packaging wherever possible.

41. Do you have a loyalty or rewards program?

• Not yet, but stay tuned as we plan to launch a rewards program soon!

42. Can I share my order with others?

• Yes, you can share order details with friends or family by sending them a copy of your order confirmation.

43. Do you sell refurbished items?

• Iyzer primarily sells new items, but any refurbished items are clearly marked.

44. What if I entered the wrong address?

• Contact us immediately to correct the address before shipping.

45. Do you provide gift-wrapping options?

• Currently, gift wrapping isn’t available, but we hope to add this feature soon.

46. How can I suggest new products?

• We’d love to hear from you! Contact us with any product suggestions.

47. Why didn’t I receive a confirmation email?

• Please check your spam/junk folder or contact support for assistance.

48. Are there any extra charges at checkout?

• Your total includes the product cost, shipping, and applicable taxes. No hidden fees apply.

49. What should I do if I encounter an error on the site?

• Contact support with a screenshot or description of the issue so we can resolve it promptly.

50. Do you have a newsletter for updates?

• Yes, sign up for our newsletter at the bottom of our homepage for the latest news and offers.